🔒 Privacy Policy
Effective Date: May 2, 2026
1. Controller
The controller of personal data is Sebastian Pietrasiak, ul. Patriotów 3A, 32-593 Żarki, Poland, email: info@comio.studio (the Operator).
2. Main rule
ComIO.Studio is a desktop application. Most data stays on your device.
The Operator does not normally receive your serial data, logs, macros, scripts, local files, local chat history, AI prompts, AI responses, API keys, or provider account sessions.
The Operator receives data only where it is needed for the website, installation analytics, license activation, payments, support, security, or voluntary contact.
3. Data that does not reach the Operator
Unless you send it voluntarily, the Operator does not receive:
- serial port sessions and device data;
- terminal buffers and logs;
- macros, triggers, scripts, and local settings;
- files opened or sent by you;
- AI prompts and AI responses in ProBaud BYOK;
- your AI provider API key or local provider session.
4. Data processed by the Operator
Most data processed by the Operator is provided by you, generated by the Application for licensing or analytics, or received from the payment provider.
| Data | Purpose | Legal basis |
|---|---|---|
| Installation ID, app version, OS, language, launch dates | product analytics, compatibility, updates, free-to-paid conversion | legitimate interest |
| License key, license status, plan type | license activation and access control | contract, legitimate interest |
| Email, name or alias, country, currency, payment method | payment, support, billing, fraud prevention | contract, law, legitimate interest |
| Support messages and voluntary diagnostics | answering requests and fixing issues | contract, consent, or legitimate interest |
| Website security data | security, rate limiting, bot protection | legitimate interest |
Payment data is processed mainly by the payment provider shown at checkout.
5. ProBaud BYOK and AI data
In ProBaud BYOK, AI traffic goes from your device to the AI provider or local provider tool selected by you.
During normal BYOK use, the Operator does not route, read, store, or bill AI prompt content, AI responses, API keys, provider sessions, or token usage.
The selected AI provider applies its own terms and privacy policy.
6. Recipients
The Operator may use service providers only where needed, for example:
- payment provider for checkout and billing;
- Cloudflare for hosting, security, and website infrastructure;
- email or support tools if you contact the Operator.
The Operator does not sell personal data.
7. Storage time
| Data | Storage time |
|---|---|
| Installation analytics | activity period plus up to 1 year, then deleted or anonymized |
| Paid license and billing data | paid access period plus time required for tax, accounting, support, fraud prevention, or legal claims |
| Support messages | until the issue is resolved plus the claim limitation period, unless law requires longer storage |
| Voluntary diagnostics | until the purpose is fulfilled or consent is withdrawn |
Anonymized data may be kept longer because it no longer identifies a person.
8. Your rights
Where GDPR applies, you may request access, correction, deletion, restriction, portability, objection, or consent withdrawal.
Send requests to info@comio.studio.
You may also complain to your data protection authority. In Poland this is the President of the Personal Data Protection Office: https://uodo.gov.pl.
9. Cookies and local data
The desktop application does not use cookies.
The Application may store local settings, local history, macros, scripts, logs, and provider configuration on your device.
The website may use essential Cloudflare cookies and similar technologies for security and operation. Details are in the Cookie Policy.
10. Children
ComIO.Studio is not intended for persons under 18. The Operator does not knowingly collect data from children.
11. Security
The Operator uses reasonable technical and organizational measures to protect personal data.
No internet service or software can be guaranteed as fully secure.
12. Contact
Email: info@comio.studio
Address: Sebastian Pietrasiak, ul. Patriotów 3A, 32-593 Żarki, Poland